What Our Customers Say | Page 2 | KLM Heating and Cooling

Louisville's Leader for Total Home Comfort!

24 Hour Service • Phone: (502) 955-2062

What Our Customers Say

"High price. Excellent service. As far as we can tell, they did a very good job!"

-- David & Pamela Phelps



"Neil was helpful in so many ways. He answered all our questions so that we could decide on the best AC unit for our home; he fit our install appointment in on a packed schedule so that we wouldn't need to go another weekend without cool air. The installation men, Tim and Mike (I believe that was their names), were impressive! They were so polite, professional, careful to keep the area clean, hard-working, and didn't complain once about the temperature outside, or the difficult install (inside a tiny closet). We would love to have these men back to our home again if we ever need something else replaced. They definitely deserve commendations of some sort. Great guys!"

-- Todd & Rachel Beard



"Excellent job in a timely manner and answered phone calls!"

-- Nancy Buffin



"Very professional personnel, including the recent installers, Tim and Mike, the sales rep, Neal, and my service technician Brian.  I appreciate your honesty; and while your services may not be cheapest, at least I know you will do the job right.  
KLM should be proud and thankful for the fine group of people working for you."

-- Mark Frost



"Thank you for a great experience."

-- Marcus Sinclair



"Exceptional service from the beginning to installation. Customer service is #1! "

-- Hans & Carolyn Sanders



"Great service!"

-- Lisa Britt



"Very good company. Would use again. "

-- Roberta Meyer



"Everyone we had contact with was wonderful."

-- Clarence & Betty Cox



"I was referred by contractor Doug Amlung who highly recommended your company!"

-- Susan McGavic



"My rating couldn't be better. KLM did a great job! Thanks!"

-- Bill & Peggy Wright



"Excellent service!"

-- Barbara Losey



Great work, done quickly! Thanks so much!

-- Lee & Tammy Crouch



"Professional service from beginning to end!"

-- Roger & Janice Johns



"For years we've had problems heating and cooling the second floor of our home. In the winter, my daughter's rooms were always cold, and in the summer, the whole floor would be much warmer than it should. One company that I called said we didn't have the proper unit for the floor so we spent a lot of money on a new one. That didn't help. Another company proposed other work that didn't help either. I was out a lot of money and still had the same problem.

Then I called KLM to see if they could help. The team at KLM first came out and did a multi-day analysis of out home and determined the root cause of our problem. They backed up their findings with actual measurable data that could be seen, which impressed me. They not only uncovered our second floor's heating/cooling problems, but found a number of other issues that were downright dangerous to my family. After they made numerous repairs and enhancements to our system, the changes were immediately felt. Further, they redid the initial tests of the system and showed us the differences which were substantial. My daughter's rooms are now very comfortable as is the entire second floor.

Lastly, even after they finished the work described on their initial estimate, they discovered a few other issues in our home that they actually repaired without further charge.

I found KLM to be very trustworthy, experienced, professional and a company that prices their services very fairly. We are very happy with the end result they delivered. I rarely provide recommendations or testimonials for companies, but I can without reservation recommend KLM to anyone needing heating/cooling help."

-- Robin S.



"Kudos to the young man who installed our furnace. Knowledgeable, efficient, professional, and exceeded our expectations."

-- Walter & Judith Smith



"We have been impressed with your company & employees from the beginning & to date."

-- Stan Chastain



"Thank you so much for the gift but most particular your kindness in helping us in a bad situation."

-- Patricia Monroe



"Our mechanic, Jeff, was excellent. He was professional in manner and workmanship."

-- Martin Alver



"Installers were exceptionally professional, courteous, and took pride in their work."

-- Judy Lyons



"I'm very pleased with all of the people we have had contact with and highly recommend them."

-- David & Margaret Huff



"Exceeded expectations! Thank you all so much!"

-- Hope Hornung